File a Claim

We are truly sorry your shipment experienced difficulties. To expedite your claim, please click on the appropriate link for where you received your shipment. We have provided information for your specific shipment.

To formalize your claim, you must submit all required documentation via e-mail or by mail. If you would like to e-mail your claim documentation and photos, please send them to the appropriate office, as noted in the instructions for your shipment.

Vehicle Claims

Please select the location where the vehicle was picked up.

• Long Beach, Oakland
• Tacoma
• Honolulu
• Neighbor Islands (Hawaii), Guam, Micronesia, and Marshall Islands
• Alaska

Cargo Claims

• Rolling stock, Conventional Cargo, and Flatrack Shipments
• Containerized Cargo